Confidentiality

You can be sure that anything you discuss with us in Choices will stay confidential

The only reason why we might have to consider passing on confidential information without your permission, would be to protect you or someone else from serious harm. We would always try to discuss this with you first. 

If you have any worries about confidentiality, please feel free to ask a member of staff.

We will ask you to give us at least two ways to contact you and details of how you prefer the clinic staff to contact you if necessary.  We aim to comply with your wishes but in exceptional circumstances we may consider other action.  If you want more information please ask staff.  If we have consent to use your mobile number, the admin team will text you to remind you of any follow up appointments.  Your GP will only be informed of your attendance with your consent.

You can be confident that your personal health records will be sorted securely and remain confidential.  For information about accessing your health records please speak to a member of staff.


How your information is used

Your information helps us to manage the care you receive to make sure that:

Everyone involved in your care has accurate and up-to-date information to assess your needs and provide support.

Full information is available should you need to see another doctor or be referred to a specialist.

There is information to help us decide if you’re receiving the right type of care and support.

Your concerns can be fully investigated if you need to complain.

Please let us know if any of your information changes, particularly if you move house. We can then make sure all correspondence is sent to the right address.

Why do we hold this information?

  • To look after the health of individuals served by the Trust
  • To prepare statistic on performance and review and plan services
  • To train and teach health and social care professionals
  • To audit our accounts and services
  • To investigate complains, legal claims or untoward incidents
  • To conduct research and development